Annual Review
for 2008
Part 1Main Report
Part 2Auditor's Report
Part 3
Statistical Information
CONTENTS
Service Users
Non-Service
Users
Evaluation
Food Programme
IT Department
Donations
Clothing Store
Project Support Worker
DCRSC ANNUAL REVIEW FOR 2008
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| SECTION 1 – Service Users Visiting the Centre | |
| – Monthly Figures | 3 |
| – Service Users Visiting on Drop-in Days | 4 |
| – Service Users Visiting on Appointment Days | 5 |
| – Service Users Visiting on Fridays & Weekends | 6 |
| – Reasons for Service Users’s Visits | 7 |
| SECTION 2 – Non-Service Users Visiting the Centre | |
| – Monthly Figures | 9 |
| – Non-Service Users Visiting on Drop-in Days | 10 |
| – Non-Service Users Visiting on Appointment Days | 11 |
| – Non-Service Users Visiting on Fridays & Weekends | 12 |
| – Non-Service Users Visitors Failing to Sign Out | 13 |
| SECTION 3 – Monitoring & Evaluation | |
| – Monthly Figures | 15 |
| – Consultations by Origin (More than ten) | 16 |
| – Consultations by Origin (Less than ten) | 17 |
| – Consultations by Language (More than ten) | 18 |
| – Consultations by Language (Less than ten) | 19 |
| – Consultations by Age | 20 |
| – Consultations by Gender | 21 |
| – Services Provided During Consultations | 22 |
| – Referrals to Other Agencies | 23 |
| SECTION 4 – The Food Programme | |
| – Monthly Figures | 25 |
| – Summary of Food Issues | 26 |
| – Reasons for Referrals to the Food Programme | 27 |
| – Gender of Service Users Receiving Food Parcels | 28 |
| – Summary of the Gender of Service Users Receiving Food Parcels | 29 |
| – Origins of Service Users Receiving Food Parcels | 30 |
| SECTION 4A – Expenditure On The Food Programme | |
| – Total Expenditure | 31 |
| – The Cost of a Food Parcel | 32 |
| – Amount Over / Under Spent on the Food Programme | 33 |
| – The Current Financial Status of the Food Programme | 34 |
| SECTION 4B – Food Items Purchased | |
| – Items Purchased | 35 |
| SECTION 5 – - The Information Technology Department | |
| – Monthly Figures | 37 |
| – Monthly & Daily Computer Usage | 38 |
| – Actual Time Used on Computers | 39 |
| SECTION 6 – - Monetary Donations Received | |
| – Donations Received | 41 |
| SECTION 7 – Clothing Store | |
| – Clothing Store Services | 43 |
| SECTION 8 – Project Support Worker Workload | |
| – Project Support Worker Consultation Times | 45 |
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DCRSC ANNUAL Review FOR 2008
SERVICE USERS VISITING THE CENTRE DURING 2008
(As at: 31st December)
(As at: 31st December)
OBJECTIVE:
To illustrate the total number of Service Users visiting the Centre for whatever their reason or whatever service required.
NOTES:
The Centre is normally open for Drop-in Services on Mondays & Wednesdays.
The Centre is also normally open for pre-arranged Appointments Only on Tuesdays and Thursdays but Food Parcels can also be issued.
This a new method of recording for 2008 so cannot easily be compared to the figures for previous years.
It should be noted that non-service users visitors are recorded separately.
MONTHLY FIGURES:
A total of 529 service users visited the Centre during December giving a running total of 5,538 for the year.
An average of 17 service users per day visited during December giving a running average of 15 per day over the year.
To illustrate the total number of Service Users visiting the Centre for whatever their reason or whatever service required.
NOTES:
The Centre is normally open for Drop-in Services on Mondays & Wednesdays.
The Centre is also normally open for pre-arranged Appointments Only on Tuesdays and Thursdays but Food Parcels can also be issued.
This a new method of recording for 2008 so cannot easily be compared to the figures for previous years.
It should be noted that non-service users visitors are recorded separately.
MONTHLY FIGURES:
A total of 529 service users visited the Centre during December giving a running total of 5,538 for the year.
An average of 17 service users per day visited during December giving a running average of 15 per day over the year.
3
DCRSC ANNUAL Review FOR 2008
OBJECTIVE:
To illustrate the number of service users visiting the Centre on Drop-in Days for whatever their reason or whatever service required.
NOTES:
The Centre is normally open for Drop-in Services on Mondays & Wednesdays.
The Centre is also normally open for pre-arranged Appointments Only on Tuesdays and Thursdays but Food Parcels can also be issued.
This a new method of recording for 2008 so cannot easily be compared to the figures for previous years.
It should be noted that non-service user visitors are recorded separately.
MONTHLY FIGURES:
A total of 451 service users visited the Centre on Drop-in Days during December giving an overall yearly total of 4,810.
An average of 56 service users visited the Centre each Drop-in Day during December giving an overall daily average of 49 per Drop-in Day over the year.
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DCRSC ANNUAL Review FOR 2008
OBJECTIVE:
To illustrate the number of service users visiting the Centre on Apointment Days for whatever their reason or whatever service required.
NOTES:
The Centre is normally open for Drop-in Services on Mondays & Wednesdays.
The Centre is also normally open for pre-arranged Appointments Only on Tuesdays and Thursdays but Food Parcels can also be issued.
This a new method of recording for 2008 so cannot easily be compared to the figures for previous years.
It should be noted that other visitors are recorded separately.
MONTHLY FIGURES:
A total of 78 service users visited the Centre on Appointment Days during December giving an overall yearly total of 719.
An average of 11 service users visited the Centre on Appointment Days during December giving an overall monthly average of seven over the year.
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DCRSC ANNUAL Review FOR 2008
OBJECTIVE:
To illustrate the number of service users visiting the Centre on Fridays or Weekends for whatever their reason or whatever service required.
NOTES:
The Centre is normally open for Drop-in Services on Mondays & Wednesdays.
The Centre is also normally open for pre-arranged Appointments Only on Tuesdays and Thursdays but Food Parcels can also be issued.
This a new method of recording for 2008 so cannot easily be compared to the figures for previous years.
It should be noted that non-service user visitors are recorded separately.
MONTHLY FIGURES:
A total of zero service users visited the Centre on Fridays or Weekends during December giving an overall yearly total of nine.
The monthly and yearly average is too insignificant to calculate!
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DCRSC ANNUAL Review FOR 2008
OBJECTIVE:
To illustrate the main reasons why service users visit the Centre.
NOTES:
The Centre is normally open for Drop-in Services on Mondays & Wednesdays.
The Centre is also normally open for pre-arranged Appointments Only on Tuesdays and Thursdays but Food Parcels can also be issued.
This a new method of recording for 2008 so cannot easily be compared to the figures for previous years.
It should be noted that non- service user visitors are recorded separately.
MONTHLY FIGURES:
Project support worker. The main purpose for a service user’s visit was to consult a project support worker. A total of 3,522 service users (56%) visited for this reason. Separate, more detailed statistics can be found elsewhere in this document.
Social & Other. The second biggest reason for a service user’s visit was to request a simple service such as to make a telephone call, send a fax or to make a photocopy of a document. Some just come to socialise and meet with friends in a safe and friendly environment. We provide hot beverages and biscuits whenever we can. A total of 1,034 (17%) visited for these reasons.
Clothing Store. The third biggest reason for a service user’s visit was to obtain clothing, bedding and / toiletries and other household items from the Clothing Store. The store is open for use by all service users and not necessarily those who are destitute. A total of 909 (15%) visited for this reason.
Food Parcels. The fourth biggest reason for a service user’s visit is to collect their weekly food parcels. These are only issued on authority of a project support worker and only to those who are destitute and have no means to support themselves. A total of 438 (7%) visited for this reason. Separate, more detailed statistics can be found elsewhere in this document.
IT Department. The fifth biggest reason for a service user’s visit is to have access to the internet and to make use of a PC. This is a useful project as it can keep service users in touch with their loved ones in their home countries and also keep them updated on the situation in their homelands. A total of 337 (5%) visited for this reason. Separate, more detailed statistics can be found elsewhere in this document.
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DCRSC ANNUAL Review FOR 2008
SECTION 2 - NON-SERVICE USERS VISITING THE CENTRE DURING 2008
(As at: 31st December)
(As at: 31st December)
OBJECTIVE:
To illustrate the total number of non-service users visiting the Centre.
NOTES:
The Centre is normally open for Drop-in Services on Mondays & Wednesdays.
The Centre is also normally open for pre-arranged Appointments Only on Tuesdays and Thursdays but Food Parcels can also be issued.
This a new method of recording for 2008 so cannot easily be compared to the figures for previous years.
It should be noted non-service user visitors are recorded separately.
MONTHLY FIGURES:
A total of 268 service users visited the Centre during December giving a running total of 3,277 for the year.
A daily average of nine non-service user visitors visited the Centre during December giving a running daily average of nine for the year.
To illustrate the total number of non-service users visiting the Centre.
NOTES:
The Centre is normally open for Drop-in Services on Mondays & Wednesdays.
The Centre is also normally open for pre-arranged Appointments Only on Tuesdays and Thursdays but Food Parcels can also be issued.
This a new method of recording for 2008 so cannot easily be compared to the figures for previous years.
It should be noted non-service user visitors are recorded separately.
MONTHLY FIGURES:
A total of 268 service users visited the Centre during December giving a running total of 3,277 for the year.
A daily average of nine non-service user visitors visited the Centre during December giving a running daily average of nine for the year.
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DCRSC ANNUAL Review FOR 2008
OBJECTIVE:
To illustrate the number of non-service user visitors visiting the Centre on Drop-in Days.
NOTES:
The Centre is normally open for Drop-in Services on Mondays & Wednesdays.
The Centre is also normally open for pre-arranged Appointments Only on Tuesdays and Thursdays but Food Parcels can also be issued.
This a new method of recording for 2008 so cannot easily be compared to the figures for previous years.
It should be noted that non-service user visitors are recorded separately.
MONTHLY FIGURES:
A total of 185 non-service user visitors visited the Centre on Drop-in Days during December giving a running total of 1,918 for the year.
A daily average of 21 non-service user visitors visited the Centre on Drop-in Days during December giving a running daily average of 19 for the year.
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DCRSC ANNUAL Review FOR 2008
OBJECTIVE:
To illustrate the number of non-service user visitors visiting the Centre on Appointment Days.
NOTES:
The Centre is normally open for Drop-in Services on Mondays & Wednesdays.
The Centre is also normally open for pre-arranged Appointments Only on Tuesdays and Thursdays but Food Parcels can also be issued.
This a new method of recording for 2008 so cannot easily be compared to the figures for previous years.
It should be noted that non-service user visitors are recorded separately.
MONTHLY FIGURES:
A total of 63 non-service user visitors visited the Centre on Appointment Days during December giving a running total of 1,057 for the year.
A daily average of seven non-service user visitors visited the Centre on Appointment Days during December giving a running daily average of 10 for the year.
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DCRSC ANNUAL Review FOR 2008
OBJECTIVE:
To illustrate the number of non-service user visitors visiting the Centre on Fridays and Weekends.
NOTES:
The Centre is normally open for Drop-in Services on Mondays & Wednesdays.
The Centre is also normally open for pre-arranged Appointments Only on Tuesdays and Thursdays but Food Parcels can also be issued.
This a new method of recording for 2008 so cannot easily be compared to the figures for previous years.
It should be noted that non-service user visitors are recorded separately.
MONTHLY FIGURES:
A total of 20 non-service user visitors visited the Centre on Fridays & Weekends during December giving a running total of 312 for the year.
A daily average of two non-service user visitors visited the Centre on Fridays & Weekends during December giving a running daily average of two for the year.
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DCRSC ANNUAL Review FOR 2008
OBJECTIVE:
To illustrate the number of non-service user visitors visitors who fail to book out of the Centre on any given day.
NOTES:
This a new method of recording for 2008 so cannot easily be compared to the figures for previous years.
These figures include any non-service user person failing to book out from the Centre, whether Visitor, Staff or Volunteer.
It should be noted however, that Service Users are recorded separately.
MONTHLY FIGURES:
A total of 47 non-service user visitors failed to book out in December giving a yearly total of 609.
A daily average of two non-service user visitors failed to book out in December giving a running daily average of two for the year.
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